Author Topic: Help! Anyone know about website law - paid for an order with Viovet -cat food for rescue ...  (Read 33150 times)

Offline Tan

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Hey hunnies

We searched for ages to find the best price cat food to buy in the most food for our Leslie Eight lives cat rescue and we found Viovet was doing 48 pouches for £7 odd so i put on am order spent £163 as below which has been taken from the Purrs account.  Ha d an email confirmation of the order....

 
Quote
VioVet
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Order Number: 302227
Date Ordered: Sunday 20 February, 2011

Donation of Food for Cat Rescue Eight Lives Left Rescue. If there are any delivery Problems, please call ........ Thank you.

Products
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8 x Felix - Mixed Jelly Pouches - Fish Selection » 48 x 100g Wet Cat Food () = £62.96
7 x Felix - As Good as it Looks Pouches - Ocean Selection » 48 x 100g Wet Cat Food () = £51.31
7 x Felix - Supermeat Pouches - Chicken, Rabbit, Tuna & Salmon » 48 x 100g Wet Cat Food () = £49.56
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Delivery - FedEx Courier (Delivery day after dispatch*. Signature or 'Leave Instructions' required.): £0.00
Total: £163.83


I was sent an email on Weds 23rd saying all 48 pouch boxes were out of stock and will be in within 3 days ....

Quote
Thank you for your recent order with VioVet. This email is just to let you know that we have been let down by our suppliers for the following item(s) in your order:

Felix - As Good as it Looks Pouches - Ocean Selection » 48 x 100g Wet Cat Food
Felix - Supermeat Pouches - Chicken, Rabbit, Tuna & Salmon » 48 x 100g Wet Cat Food
Felix - Mixed Jelly Pouches - Fish Selection » 48 x 100g Wet Cat Food

The item(s) are out of stock with our suppliers at the moment, but we have been told that they due in with us in the next few days. We will do our best to keep you informed of any further delays or updates to your order, should they occur.

Your order will remain active and will be dispatched as soon as the stock becomes available unless you say otherwise, so please contact us as soon as you can if you wish to change anything related to this order.

We are very sorry for the delay and any problems caused by this.

Brief Order Information
Your order number is #302227 (please quote this number in any correspondence with us about this order).
The order was placed on Sunday 20th February 2011 at 2:26pm.
For more detailed information about your order, including the products ordered and the delivery address, please see this page.


If you have any questions or comments, please reply to this email and we will be happy to help.


Kind Regards,

VioVet



If you are not the intended recipient, please contact us and we will correct our records.

Now they have rang Les and said that the advertised price was wrong and we owe them another £280 for the order  >:(  >:(

Can they do this???

Not only that one of our members put in an order for the same 48 pouch at that price after i did and Viovet sent the goods at that price!!!
 >:(
« Last Edit: March 01, 2011, 22:10:43 PM by Tan, Reason: active viovet link removed »

 


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