1.
"Hello - I am an old customer and would like to return my moggie to your care"
This woman gave me the full background - ie when she adopted 4 years ago, her ex husband had been having an affair and it was just her and her daughter and a cat seemed the right thing to do. She fell in love with the cat but more recently, she has fallen in love with a man who has bronchial asthma caused by the cat and "you have to put humans first don't you"
- she was giving me her address and I had to asked her to repeat it 3 times - she said it was because she was crying. I said we had a waiting list but she said "Please please please - come and pick her up this afternoon"
It isn't going to happen - I passed this one to Angela
2. "Hello - I need to rehome my 3 year old cat (acquired from neighbour as a kitten). He isn't happy. He spends most of the time outside and bites my children. He is really unhappy. I love him and only want what's best for him etc. I told her the score and mentioned direct rehoming. She then mentioned he was going to be neutered soon
- I pointed out the obvious - that he would settled down etc etc etc. She said several people had told her this but she begged to differ. I told her that her opinion differed with all the animal experts in that case
- She said he doesn't try it on with her female cat - well he did once and she had kittens
- I said if she is neutered, he won't be interested - she said the girl isn't neutered
but he isn't interested in her any more.
I ended the call before I let myself say what I felt like saying. Hopefully Julie or someone can confirm knock some sense into her