Actually had to ring zooplus today as i still haven''t recieved the Almo nature cat food i ordered .
I was not happy with the girl i spoke to - she kept saying "but you signed for 2 parcels and its been sent !"
I tried to explain that yes, i had signed for 2 parcels , one that only had the thankyou tins in and then the other was the cat house .
She then said as i had signed for them there was nothing she could do !!??
I said the cat house was on its own in a proper sealed box with tape round it -where was the cat food ?
She then kept insisting i check with a neighbour ????
Why , i said would they give me one parcel and then take the other all the way round to a neighbour , so they could bring it back to me ???
She got very stroppy and kept telling me, that as i has signed for it they couldn''t do anything ! (there was 12 pouches thats gone missing somewhere , i am thinking there were 2 parcels in the van yesterday and he didn''t realise and only gave me one )
Anyway , with that , i ask to speak to a manager -she said they are busy -so i said , i don''t care how busy they are , i have 5 starving cats here
Anyway, she left me on hold and then came back 5 mins later and said -just this once we will send out replacements !
I have no idea where the food is , all i know is i didn''t recieve it , but i am sure they didn''t believe me .
I was not happy with her attitude and had to stay calm although i was pretty angry with her
Its put me off ordering again now !
