Susanne - I would seriously consider changing for Jaffa - mine are all with Sainsbury's, and the excess is £50 up to a claim of £350, then it is 15% of the total claim - can still make it quite high, but a lot less than PetPlan, and while we can budget for the small claims, I think having a £100 excess is excessive - esp as other companies can get away with it cheaper. I spent over £1k on PEbbles last year, and they paid out every single claim - 2 claim years though, but they did reimburse me over half of that - if I had been with PetPlan, some of the claims I had wouldn't be included - like the £94 for her x-rays and meds. I think £6500 per condition for oldies is fine, I would be questioning things if I was getting close to that amount on one cat.