Never come across them myself
I just had a look at it doesn't appear too bad
It just seems rather expensive - £80 excess and a cat under 5 years is £14.15/month which is double what I'm paying for Memphis. Also for the pooch it came out as £18.19 so it's something like a £100 extra a year. For that extra you get extra to spend per year .. £10,000 compared to £7,000 but none of the extras. I guess it depends how you look at it but I still feel somewhere like AXA is better value for money overall.
Also something I'm unsure about (and don't have the AXA policy to compare) in the policy summary it says the Vet is the one that has to claim and has to phone them before any treatment is carried out. Not something I'd be happy with in an out of hours emergency which could be the difference between life and death
Some vets just don't like dealing with insurance companies so not sure what would happen if they are the type of vets where you have to pay up front then claim back on the insurance
Since the policy summary says it's the vet that claims.
"Claims
a) You must ensure that your vet contacts the claims administrator, prior
to any treatment being carried out, on 01444 41 99 72.
b) Your vet must obtain a claims authorisation number or the claim may
be refused.
c) You must complete a claim form; your vet will complete the treatment
section for you.
d) Your vet must send the claims form to Jubilee Service Solutions
Limited, 21 Perrymount Road, Haywards Heath, West Sussex, RH16
3TP, with the relevant invoices setting out the costs involved.
e) Your vet must include the claims authorisation number on all
correspondence.
f) The claim form must be submitted within 31 days of your pet receiving
treatment.
g) Your vet must send the claim to the claims administrator at the end of
the policy year, even if treatment has not finished"
