I'm in Norwich and also use a 'chain' vets (Chapelfield - the one in New Costessey is my local) but, as someone has already said, you can only rate the individual vets as far as care is concerned. At
Chapelfied Veterinary Partnership, 160-162 Norwich Rd, New Costessey, Norwich NR5 0EH - 01603 743725 I have only had a 'slight' issue with one of the vets - and I'm prepared to admit that that was probably down to me
being overly-stressed with the situation. Everyone, from receptionists to admin staff to nurses to vets are very friendly, helpful ('specially with insurance issues!
) and very caring. When I had to have my beloved Avalo pts, they agreed to do it at home and were very sensitive to my wishes as a Buddhist. I received a "Sorry for your loss" card the next day and they also took the time out to telephone me with details of the report they got from Cambridge Vet Training school, to whom I had donated Avalo's kidneys.
As far as fees go - well I reckon that most 'chain' vets are probably more expensive than the smaller practices (?) - but I'd rather have a surgery round the corner from me than further away (as I have to rely on buses).