My last order with them was severely delayed and they did keep me informed about it being new procedures with logistics or something. They sent me another email once they dispatched my order telling me I would get a discount on my next order due to the problem. I was happy enough with that.
Now I have just received another email, about a moonth later, telling me "a small surprise" will be arriving in the post! Again as an apology for the delay on my last order. Wonder what it is?
I have to say, I never have had a discount and a gift for a delayed order with any other company before.