This is absolutely shocking! They lady who runs the rescue I help at also has a cattery. She is incredibly meticulous to the point the cats can have mineral water if they prefer and have home made, heated beds but even so, when a cat's registered they take details of everything including what treats you would/wouldn't give your cat, what food he/she eats and loads of other stuff. There is a whiteboard in the kitchen with all the cats' needs on and each pen is labelled "Welcome to cat's name", with the dates.
This seems like basics to me and I can't believe someone in the profession can
it up so badly.
The line about collars made me laugh too. There's no need, just look after the animals in your care!
Ok, rant over, hope Dave comes back soon!