Is her perch upside down? I have the exact same scratcher but mine is the other way up
Oh, I don't know.....I got it from Lidl when they were having a pet offer week, I thought I'd built it the right way up, but...... hmmm.....just off to have a look at it......
That's where mine was from too, Lu absolutely loves it and the first thing I hear in the morning is him scratching the diagonal bit as soon as he wakes up as it's in the spare room opposite my bedroom
Yours is defo the wrong way up
Here's mine just moments after it was built (have zoomed in on the instructions for you
)...