Hi Ela
I do ring..and chat.. there are alot more questions that i ask them this is just the basic stuff... and to give them an idea to think about things.. They dont have to use it, there are otehr ways on our website to ring or email.. However, over the weekend i had nine such forms emailed over to me of which five seem to be good and HC are being organised the others we dont have any cats suitable, so have passed onto other branches who can make their minds up..
Its just another way of us working and do what works for us.