Lindy - I am sorry you have those views and I dont think you should leave the forum - articles like this will get us talking and seeming anti-RSPCA, but if it was the CP, my reaction would have been the same, dont know about anyone else's. As Susanne pointed out, I have been posting favourable things about the RSPCA recently - sadly, it is the rescue's local branch and not my own, but there is a massive difference in the two, and I will be helping their local one and not my own, I am hopefully going to be fostering oldies for them at some point, and we have up to 4 more fundraisers this year thanks to them, so I will continue to praise them. I think more people should go to their local branch and talk to the people in charge, esp when you dont agree with one of their policies - still dont agree with one of my local branch's policies, but if you actually talk to them and find out their reasoning behind it, you then can't have a go at them for it - and I wouldn't want to be in their position, having members of hte public being rude and aggressive to them because they are full and can't take in their animal, or dealing with them dumped on the doorstep cos they said no. The impression I got about the call centre was that they are people that might not be manning the RSPCA line every day, so they aren't always qualified knowledgable people - but you get that in every single call centre, so maybe just keep ringing back and getting someone who can help - or develop a relationship with your local branch, so you know you can ring them (i.e. I have the out of hours no for the rescue's local branch)