They had lost - and I quote - "four or five" (they were not sure) cats to the road outside. I soon realised that the location was enough for it to be a no but I went in to be polite.
Their 16 old cat (which they had told me about) had also been previously hit by a car (not mentioned) which had "taught" her to stay away from the road.
It was all downhill from there really - it didn't help that her (adult) son was stroking Pickles then shaking his hands in a horrified manner to remove the hairs.
The worrying part is that she sounded absolutely fine on the phone, with no mention of any of the above.