Firstly we check that your nets are clean, followed by running a finger along the mantelpiece checking for dust.
Seriously, it is just making sure the cat is going into a safe and suitable environment
There is a suitable cat for most people but it is a case of matching the right cat/s with the right people that fit both their needs.
Sorry about the first line but it is obvious sometimes that people have been virtually spring cleaning before a visit. If people sound anxious on the phone. I know Julie (Pinkbear) sometimes jokes that hobnobs a tea go a long way towards a positive outcome