Are any other rescues having problems with Royal Canin and delivering late?

[Dawn (DiddyDawn)]

They said there was a delay with the homing packs as they'd moved warehouse apparently.   I think I will give Vicky a ring and see if she can sort stuff any quicker as it's getting to be a pain in the  now and costing me more money.  Today I had to buy some from Jolleys and even with buy 2 x 2kg bags and get one free, it still cost £27.68 on top of the £63.30 or whatever it was on Tues    If I don't get my order on Monday, I will have to buy more food as 6kgs is going to be gone by then 

Liz, have you still got Vicky's number? I think it was Vicky I used to deal with anyway 

[madkittyrescue]

it could be... we are having a lot of problems getting the homing packs but food orders are turning up OK though.

[Liz]

I placed our order last Friday and it was delivered by a lorry with forklift truck attached - driver did not like our track on the Monday

Maybe a call to the area manager may help I now place our order direct with her not through the helpline am still waiting on my homing packs though it may be the time of year with everyone stocking up

[Dawn (DiddyDawn)]

I order 20 kgs of Sensible on a weekly basis and when I used to order it took 2 days, probably from about a month ago it started taking 3 so I now order on a Tuesday and surprisingly I didn't get my order today    I phoned them up and they said it was only dispatched today from their warehouse and I won't get it til Monday    I'm getting peed off with them as it now means I have to waste more money and pay more by buying it from the shops.  I had the same problem with them last week but they said it was down to Parcel Force, I mithered them all last Friday and I did get it at about 5 o'clock 

Is anyone else having delivery problems with them?